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Complaints Policy

Last Update: December 19, 2024

We are committed to resolving your concerns quickly and fairly. File complaints via Trustpilot, our contact form, live chat, or email at [email protected]. We’ll acknowledge your issue within 24 hours and aim to resolve it within 5 business days. If you’re unsatisfied, we’ll review your case again. Your feedback helps us improve.

How to File a Complaint

If you're unhappy with our service, we want to hear about it. You can file a complaint through our Trustpilot, contact form, live chat, or by emailing [email protected].

What Happens Next

We'll confirm we've received your complaint within 24 hours. Our team will review your issue and work on a solution.

Resolution Time

We aim to resolve most complaints within 5 business days. For complex issues, it may take longer. We'll keep you updated on our progress.

If You're Not Satisfied

If you're not happy with how we've handled your complaint, let us know. We'll review your case again and try to find a better solution.

Our Commitment

We take all complaints seriously. Your feedback helps us improve our service for everyone.

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