Last Update: December 19, 2024
We are committed to resolving your concerns quickly and fairly. File complaints via Trustpilot, our contact form, live chat, or email at [email protected]. We’ll acknowledge your issue within 24 hours and aim to resolve it within 5 business days. If you’re unsatisfied, we’ll review your case again. Your feedback helps us improve.
1. How to File a Complaint
If you're unhappy with our service, we want to hear about it. You can file a complaint through our Trustpilot, contact form, live chat, or by emailing [email protected].
2. What Happens Next
We'll confirm we've received your complaint within 24 hours. Our team will review your issue and work on a solution.
3. Resolution Time
We aim to resolve most complaints within 5 business days. For complex issues, it may take longer. We'll keep you updated on our progress.
4. If You're Not Satisfied
If you're not happy with how we've handled your complaint, let us know. We'll review your case again and try to find a better solution.
5. Our Commitment
We take all complaints seriously. Your feedback helps us improve our service for everyone.